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How Service Operations can Leverage AI
2023 Service Insights Report

Service operations maintain many of the services that support our daily life, such as telecommunications, electricity and heating services. Nowadays, many developments have been made to improve these services and empower the workers in this field. This report covers:
• The main trends and percentages on AI implementation across industry leaders
• How critical are the tasks and the need for digitalisation in this sector
• Use cases for enabling and augmenting service operations
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