Supercharge Decision-Making with Analytics and Insights: Seamlessly bridge knowledge gaps, optimize search efficiency, and unlock granular machine interaction data.
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Knowron logs every question answered by the system - always anonymised and GDPR-compliant - to focus on improving your knowledge base. This process highlights frequently unanswered queries, offering valuable insights into the information your users need most. These insights can reveal patterns about your products or organization, helping you prioritize content creation and address key knowledge gaps effectively.
Leverage data-driven insights to pinpoint and resolve knowledge gaps in your system. Use these insights as a foundation to create or refine content, addressing unresolved issues with clarity. Open questions can be transformed into future answers, enhancing your knowledge base. Or identify existing systems that need integration to provide answers to your users’ questions — this is your starting point to improve the system.
Gain a clear understanding of recurring issues by analyzing what users and customers ask for. With Knowron, you can identify frequent problems in your products and services. If you extend our tool to your customers, you also gain valuable insights into their needs and challenges, helping you improve your offerings and support.
Transform your productivity with our AI-powered search tools, enabling faster, more accurate access to information and enhancing your overall efficiency.
With Knowron’s insights and analytics, we finally have a clear picture of the recurring issues our customers face. By understanding what’s being asked, both internally and externally, we can proactively improve our support processes and knowledge base. It’s like having a spotlight on the areas that matter most to our customers
Dr. Lisa Schneider, Head of Center of Competence and Support, Semiconductor Manufacturer
The adoption of AI technologies has seen significant growth in recent years, especially in natural language processing, speech recognition, virtual agents, and generative AI. Service optimization has emerged as a popular use case for AI due to the valuable benefits it offers to service organizations. Service technicians, often working in non-office settings, can particularly benefit from AI adoption. This blog post unveils four game-changing ways AI empowers service organizations.
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Ever noticed that when you ask an AI the same question twice, you might get slightly different answers? This isn’t a flaw—it’s a feature. Much like how a professor might explain the same concept differently based on context, AI models generate responses dynamically, ensuring relevance and adaptability. While search engines offer static answers, AI brings conversational depth, reflecting how humans naturally communicate.
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